State-of-the-art reproductive and sexual health service
PrEP is now available through the NHS. Click here for more information on PrEP.
In response to the Coronavirus (COVID-19) pandemic, we no longer offer a walk-in service.
We operate a telephone helpline 7 days a week. Please call us. We will offer patients who meet certain criteria either a face to face appointment in clinic, or a telephone call from a clinician.
The number of appointment slots varies daily depending on staffing.
Please do not attend our clinics unless you have spoken to a member of staff on the phone first, and they have confirmed that you have an appointment.
If you have been in contact with someone who has Coronavirus (COVID-19) or you have a new continuous cough or temperature or a loss/change in sense of smell or taste, you must tell us this information on the phone before we book an appointment.
Call Centre: 020 7188 6666
Our Call Centre is open 7 days a week for the following hours:
Monday 8:30 to 4:00
Tuesday 8:30 to 4:00
Wednesday 1:00 to 4:00
Thursday 8:30 to 4:00
Friday 8:30 to 4:00
Saturday 8:30 to 4:00
Sunday 9:30 to 5:00
If you have symptoms, we will try to offer you an appointment for the same day or next day. We cannot offer appointments any further in advance. If you have symptoms and want an appointment on a certain date, we advise you to call our helpline the morning before you wish to attend.
If you are under 18 years of age and would like to see us please click on the link to book a time for the team to call you back.
During the call we will identify the best services for you and arrange a visit.
If you want simple contraception (pills, patch or ring) and live in one of the following boroughs (Lambeth, Southwark, Westminster, Kensington & Chelsea, Hammersmith & Fulham, Brent, Ealing, Harrow, Hackney and City, Lewisham, Camden and Islington), you can get this online via Sexual Health London. Please click on this link: https://gst-dl.shl.uk/
If you do not live in one of these boroughs or want a different type of contraception; (injection, coil or implant) please call our helpline.
If you are calling to check results, please give us 5-10 working days from the date your tests were done. After 10 working days, you can call our Results Line on 020 7188 3518. This line is answered Monday, Tuesday, Thursday and Friday 830am to 4pm (Wednesday 1-4pm). Please note: staff on the main Helpline cannot always give results. You might be asked to call this number specifically.
If you have no symptoms and want testing for STIs, we ask you to use a home testing kit, ordered online via Sexual Health London.
- If you are experiencing domestic abuse, please visit the National Domestic Abuse Helpline website or call the 24-hour helpline on 0808 2000 247.
- If you have been sexually assaulted or raped, The Havens is available to call 24 hours a day on 0203 299 6900 or visit The Havens website.
- You can find mental health and well-being support on the Every Mind Matters website.
- If you are concerned about your alcohol intake, please check out the Alcohol Change UK website.
Screening for sexually transmitted infections and testing for STIs can be performed using a home test kit, ordered online via Sexual Health London.
We like to think of Burrell Street as something special:
- We’re the only NHS sexual health service in London open seven days a week
- We provide sexual health screening in a relaxed and friendly atmosphere with welcoming staff
- We have the highest quality tests in the UK
- Our results service is among the fastest in London
While you’re waiting to be seen, we offer free wi-fi in a light and airy environment with specially commissioned artworks.
Tests and treatment
Burrell Street offers tests and treatment for all sexually transmitted infections. Where possible we’ll treat you at your first visit. However, not all infections can be diagnosed immediately – samples need to be sent off to our laboratories and if we find any infection, we’ll contact you immediately to ask you to return for treatment.
Services for young people under 18
If you’re under 18, you are welcome at all our clinics. We provide a holistic approach to your sexual health, relationship and contraceptive needs or if you’re just worried about something and need to talk.
All under 18’s will be assessed by a healthcare professional, and we will ask you about your sexual health, home situation and relationships.
There are many requests for services which are outside of our funding remit, and we have decided to offer those services to you privately. Wherever possible we will offer you the best price available in London. All profit made by these services is returned to the clinic and used to enhance the public environment, purchase medical equipment, and support the training of staff.
HPV Vaccinations (Gardasil) –
Burrell Street provides Gardasil – an HPV vaccination, as a private service. For further information see the Gardasil page by clicking above.
HIV and pre-IVF STI testing –
We provide HIV testing for visa and work certificates, and pre-IVF STI testing – Burrell Street private services.
Burrell Street has a sexual health counselling service, with qualified therapists working in a variety of modalities. We provide risk reduction interventions, sexual health advice, relationship, gender and sexual identity counselling. We can also address concerns around alcohol and recreational drug use in sexual settings. Referrals can be made to local psychosexual services for you. Come in and speak to one of the health advising team who can arrange an assessment.
Slamming kits for gay and bisexual men injecting recreational drugs for sex – Slamming kits
Syringes for g dosing – Syringes for g dosing